Monday, June 14, 2010

Even the Smallest of Clients

One client we only work for once a year when they go on vacation. Others we only see when then need something and that can be as little as every month or so. One client only uses us to update and print her resume once or twice a year. Well, today she had a hot lead on a job and needed her resume in the prospective employers hands NOW. She called and team member Pam was able to drop what she was doing and get the resume and cover letter ready to roll in just a few minutes. Pam's fast response could be the difference between getting or not getting the position. And it doesn't matter that she has an occasional need or a something for us to do for her everyday, she is important to us. Now, THAT is client service!!!

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